FAQ

☆ When will my order be shipped?
Orders are shipped out once a week! The day may vary but you will typically wait between 1-6 days after ordering for your order to ship out.
All orders receive a tracking number, except for flat mailed stickers.
PLEASE NOTE untracked sticker shipping is only availbe for domestic orders.

☆ I got a tracking number, but my package hasn't moved!
Please note that tracking numbers are generated as I'm packing orders. Your order may be packed but it may take me a few days to actually drop it off at the post office. Please remember that I am only one person and I am packing all of these orders by myself!

☆ How long will my order take to arrive?
Domestic orders (within US) will usually take 1-2 weeks. If your order has not appeared after 3 weeks, please contact me.
International orders can take anywhere from 2 weeks to 2 months to arrive due to customs and international transit.
**NOTE: PREORDER TIMES WILL VARY. CHECK THE PRODUCT PAGE OR MY SOCIAL MEDIA FOR PREORDER UPDATES!

☆ Do you ship to UK/EU?
Gryphll.com now ships to the UK/EU! Please be aware that Gryphll is not responsible for collecting VAT tax and the buyer will be responsible for any import fees that may occur upon receiving your item.

☆ Do you accept returns?
Unfortunately, no returns or exchanges are permitted. Please contact me if there was an error in your order on my end or if your item has arrived damaged!
THIS INCLUDES PREORDERS! Once a preorder is placed and processed, no returns or refunds will be accepted.

☆ Can I cancel my order?
If you need to cancel your order for whatever reason, contact me ASAP. I can refund and scrap your order as long as I have not sent it out. If your order has already been shipped out, I cannot help you.

☆ I need to change my address!
Please contact me ASAP! I cannot help you after your order has been shipped out.

☆ I haven't received my order!
Unfortunately, sometimes errors do occur in the mail system. I ship out all of my orders through USPS and occasionally packages will get lost in transit. For domestic orders, if it has been at least 3 weeks since your order was shipped out with no tracking updates, please contact me and I will replace your order. For international orders, please allow up to 8 weeks before contacting me about a missing order. Thank you for your understanding.

☆ Will (x) item be restocked?
I do my best to keep all my items in stock! I am constantly creating new products and this means occasionally retiring old products. Feel free to contact me to ask if an item you want will come back! I will also advertise final runs on my shop and social media.

☆ I have another question!
Feel free to contact me at [email protected] :D